GlowGenie Marina Guide GlowGenie Marina Guide
Home Blog Contact About

Privacy Policy

Last updated: June 23, 2025

1. Introduction

GlowGenie Marina Guide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glow-genieninja.com, use our services, or engage with us in other ways.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Register for our newsletter
  • Contact us through our contact form
  • Request marina guidance services
  • Subscribe to our blog updates
  • Participate in surveys or promotions

Personal information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Vessel information (type, size, specifications)
  • Cruising preferences and destinations
  • Marina booking history and preferences
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • IP address and geolocation information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

  • Providing marina guidance and consultation services
  • Responding to your inquiries and requests
  • Delivering newsletter content and blog updates
  • Personalizing your experience on our website

3.2 Communication

  • Sending administrative information and service updates
  • Providing customer support and technical assistance
  • Sending marketing communications (with your consent)
  • Responding to your comments and questions

3.3 Improvement and Analytics

  • Analyzing website usage patterns and user behavior
  • Improving our website functionality and user experience
  • Developing new services and features
  • Conducting research and analytics

3.4 Legal and Security

  • Protecting against fraud, abuse, and security threats
  • Complying with legal obligations and regulations
  • Enforcing our terms of service
  • Protecting our rights and the rights of others

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

  • Email marketing services
  • Web hosting and analytics providers
  • Customer support platforms
  • Payment processing services

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.4 Protection of Rights

We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Request access to your personal information
  • Request a copy of your personal information in a portable format

7.2 Correction and Updates

  • Request correction of inaccurate personal information
  • Update your personal information

7.3 Deletion

  • Request deletion of your personal information
  • Withdraw consent for processing (where applicable)

7.4 Communication Preferences

  • Opt out of marketing communications
  • Modify your communication preferences
  • Unsubscribe from newsletters

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

10. Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and notify you of significant changes through our website or by email.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GlowGenie Marina Guide
Level 12, 45 Circular Quay West
Sydney NSW 2000
Australia

Email: [email protected]
Phone: +61 2 9247 8593

13. Australian Privacy Principles

As an Australian company, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. This Privacy Policy is designed to meet our obligations under Australian privacy law while providing transparency about our data practices.

14. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us using the contact information above. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

GlowGenie Marina Guide

GlowGenie Marina Guide

Your trusted maritime advisor for Australian waters. Professional marina guidance since 2008.

Services

  • Marina Reviews
  • Route Planning
  • Navigation Consulting
  • Mooring Services

Resources

  • Marina Blog
  • Weather Updates
  • Safety Guidelines
  • Emergency Contacts

Legal

  • Privacy Policy
  • Terms of Service
  • Cookie Policy

© 2025 GlowGenie Marina Guide. All rights reserved.